Privacy Policy

1. Introduction

Welcome to tgl100's Privacy Policy. This document describes how tgl100 ("we," "us," or "our") collects, uses, stores, and protects personal information from players ("you" or "your") who access and use our online betting platform at tgl100.cam.

tgl100 is an online betting platform specifically designed for Indonesian players, offering sports betting, live casino games, slot entertainment, and related gambling services. We recognize that privacy is important to you, and we are committed to maintaining the confidentiality and security of your personal information in accordance with international data protection standards and applicable Indonesian privacy regulations.

By registering an account with tgl100, accessing our website, or using any of our services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this policy, you must immediately cease using our services and refrain from providing any personal information.

This Privacy Policy applies to all information collected through tgl100's website, mobile applications, customer support channels, and any other digital platforms operated by tgl100. This policy should be read in conjunction with our Terms and Conditions, which govern your overall use of tgl100's services.

2. Information We Collect

tgl100 collects various categories of personal information to provide, maintain, and improve our services. The information we collect includes:

2.1 Information You Provide Directly

When you register an account with tgl100, you voluntarily provide us with the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (Indonesian KTP number, passport number, or driving license number)
• Contact Information: Residential address in Indonesia, email address, mobile phone number, and preferred communication method
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay), payment transaction history, deposit and withdrawal records, and betting history
• Account Credentials: Username, password (stored in encrypted format), security questions and answers, and account preferences
• Verification Documents: Copies of government-issued photo identification, proof of address documents (utility bills, bank statements), selfie photographs for identity verification, and payment method verification documents
• Communication Records: Customer support inquiries, live chat transcripts, email correspondence, and feedback submissions

2.2 Information Collected Automatically

When you access tgl100's platform, we automatically collect certain technical and usage information:

• Device Information: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, device identifiers, and screen resolution
• Usage Data: Pages visited, features accessed, time spent on platform, clickstream data, betting patterns, game preferences, login times, and session duration
• Location Data: General geographic location based on IP address (city and region level, not precise GPS coordinates)
• Transaction Data: Deposit amounts, withdrawal requests, bonus claims, wagering activity, win/loss records, and payment timestamps

2.3 Information from Third Parties

We may receive additional information about you from third-party sources including payment processors (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay), identity verification services, fraud prevention agencies, and game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt). This information is used to verify your identity, prevent fraud, and ensure compliance with anti-money laundering regulations.

3. How We Use Your Information

tgl100 uses your personal information for the following legitimate business purposes:

3.1 Service Provision and Account Management

• Creating and maintaining your tgl100 player account
• Processing account registrations and verifying your identity (KYC/AML compliance)
• Authenticating your login credentials and managing account security
• Processing deposits, withdrawals, and financial transactions
• Enabling you to place wagers on sports betting, casino games, and slots
• Calculating winnings, settling bets, and maintaining accurate account balances
• Managing bonus offers, promotions, and VIP rewards programs

3.2 Customer Support and Communication

• Responding to your inquiries, complaints, and support requests via live chat, email, or phone
• Sending transactional notifications (deposit confirmations, withdrawal updates, bet settlements)
• Providing important service announcements and platform updates
• Delivering promotional communications, bonus offers, and marketing materials (with your consent)
• Conducting customer satisfaction surveys and gathering feedback

3.3 Security, Fraud Prevention, and Compliance

• Monitoring accounts for suspicious activity, collusion, bonus abuse, and fraudulent behavior
• Preventing unauthorized access, hacking attempts, and security breaches
• Complying with anti-money laundering (AML) and counter-terrorist financing (CTF) regulations
• Verifying your age to ensure compliance with 21+ age restrictions
• Detecting and preventing multiple account creation and identity fraud
• Responding to legal obligations, court orders, and regulatory requests

3.4 Platform Improvement and Analytics

• Analyzing usage patterns to optimize platform performance and user experience
• Conducting statistical analysis of betting behavior and game preferences
• Testing new features, games, and platform enhancements
• Personalizing content and game recommendations based on your preferences
• Improving responsible gaming tools and identifying problem gambling patterns

3.5 Marketing and Promotions (With Consent)

If you have opted in to receive marketing communications, we may use your information to send personalized promotional offers, bonus announcements, tournament invitations, and news about tgl100's services. You can opt out of marketing communications at any time through your account settings or by contacting customer support.

4. Information Sharing and Disclosure

tgl100 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist in operating our platform:

• Payment Processors: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay (for processing deposits and withdrawals)
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, Pocket Games Soft (for delivering gaming content)
• Identity Verification Services: Third-party KYC providers for document verification and fraud prevention
• Customer Support Tools: Live chat software providers and email service platforms
• Analytics Providers: Web analytics services to understand platform usage and performance

All third-party service providers are contractually obligated to protect your information, use it only for specified purposes, and maintain confidentiality.

4.2 Legal and Regulatory Requirements

We may disclose your information when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or government requests
• Enforce our Terms and Conditions and investigate violations
• Protect the rights, property, or safety of tgl100, our players, or the public
• Detect, prevent, or address fraud, security issues, or technical problems
• Respond to claims that content violates third-party rights

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent website notice before your information is transferred and becomes subject to a different privacy policy.

4.4 Anonymized and Aggregated Data

We may share anonymized, aggregated, or de-identified data that cannot reasonably be used to identify you for research, marketing, or statistical purposes. This data does not contain any personally identifiable information.

5. Data Security Measures

tgl100 implements industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmission between your device and tgl100's servers is protected by 256-bit SSL (Secure Socket Layer) encryption, the same technology used by major banks
• Secure Storage: Personal information is stored on secure servers with restricted access, protected by firewalls, intrusion detection systems, and regular security audits
• Password Protection: Account passwords are encrypted using industry-standard hashing algorithms and are never stored in plain text
• Access Controls: Only authorized tgl100 personnel with legitimate business needs have access to personal information, and all access is logged and monitored
• Regular Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security risks
• Employee Training: All tgl100 staff receive regular training on data protection best practices and confidentiality obligations

While we implement robust security measures, please note that no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and must notify us immediately if you suspect unauthorized access to your account.

6. Data Retention

tgl100 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Specific retention periods include:

• Active Accounts: Information is retained for the duration of your active account plus seven years after account closure to comply with financial record-keeping requirements
• Transaction Records: Deposit, withdrawal, and betting records are retained for seven years for tax, accounting, and regulatory compliance purposes
• Identity Verification Documents: KYC documents are retained for seven years after account closure as required by anti-money laundering regulations
• Communication Records: Customer support correspondence is retained for three years for quality assurance and dispute resolution
• Marketing Consent: Marketing preference records are retained until you withdraw consent or request deletion

After retention periods expire, personal information is securely deleted or anonymized so that it can no longer be associated with you.

7. Your Privacy Rights

As a tgl100 player, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request confirmation of whether we process your personal information and to obtain a copy of your data. You can access most of your information through your tgl100 account dashboard, or you may contact customer support to request a comprehensive data report.

7.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update your contact information, address, and payment details directly through your account settings. For identity information corrections, please contact customer support with supporting documentation.

7.3 Right to Deletion

You may request deletion of your personal information under certain circumstances, such as when the information is no longer necessary for the purposes collected, or when you withdraw consent. Please note that we may be legally required to retain certain information for compliance purposes even after you request deletion.

7.4 Right to Restrict Processing

You may request that we limit how we use your personal information in specific situations, such as when you contest the accuracy of data or object to processing. During restricted processing, we will store the information but not actively use it without your consent.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

7.6 Right to Withdraw Consent

Where we rely on your consent to process personal information (such as marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

7.7 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing emails through the unsubscribe link in communications or through your account settings.

To exercise any of these rights, please contact our Data Protection Team at [email protected]. We will respond to your request within 30 days and may require identity verification before processing your request.

8. Cookies and Tracking Technologies

tgl100 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

8.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality, including session management, security features, and payment processing. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use our platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences, language settings, and customization choices to provide enhanced features.
• Marketing Cookies: Track your browsing behavior to deliver relevant promotional offers and measure campaign effectiveness (only with your consent).

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. Most browsers accept cookies by default, but you can modify settings to decline cookies or receive notifications when cookies are being set.

9. Third-Party Services

tgl100's platform may contain links to third-party websites, including game providers, payment processors, and social media platforms. This Privacy Policy applies only to information collected by tgl100. We are not responsible for the privacy practices of third-party services, and we encourage you to review their privacy policies before providing any personal information.

Game providers such as Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt operate their own privacy policies governing data collected during gameplay. Payment processors including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and ShopeePay have independent privacy practices for transaction processing.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or tgl100's data protection practices, please contact us:

Email: [email protected]
Customer Support: Available 24/7 via live chat and email
Response Time: We aim to respond to all privacy inquiries within 48 hours

tgl100 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email notification or prominent website announcement. Your continued use of tgl100's services after policy modifications constitutes acceptance of the updated terms.

This Privacy Policy was last updated on January 15, 2026 and is effective immediately for all new and existing players.